Every morning while drinking my first cup of coffee for the day (and due to acid reflux, usually my last...) I read blogs. This morning it was more than the coffee that lit off the acid pumps. Ann Althouse posted her thoughts about a NY Times article on how people, especially women, felt mishandled at airport screening checkpoints. Here's the Times article (I posted the whole thing cause you have to register with the Times to read it and that's a pain).
Another Shoe Drops on the Subject of Airport Security
By JOE SHARKEY
Published: November 30, 2004
E have been hearing a lot from women who object to the way they are being handled, literally, at airport checkpoints. The chorus of protests from women about what they strongly regard as inappropriate body pat-downs has been loud, sustained and persuasive.
What about men? Do they have similar complaints?
Among the several hundred responses I've had to recent columns on the ratcheting up of airport pat-downs and other security measures, a handful have been from men complaining that they have been rudely groped. The Transportation Security Administration says that the more invasive procedures are necessary to comply with recommendations by the 9/11 Commission to guard against someone smuggling nonmetallic explosives onto airplanes, and that women are not being singled out. By large numbers, the women I have heard from beg to differ.
But something has obviously gone off the rails recently, and women aren't the only ones noticing it. While women's protests about being groped are certainly much more serious in nature, men are weighing in on other matters. The policies on shoe removal, the inconsistency with which the agency's posted rules are enforced from one airport to another, and the demeanor of screeners themselves are among them.
Let's hear from Mike Coop, who is so confounded by the shoe-removal policy that he's taken to testing it out of curiosity.
"Have you had to take your shoes off lately?" Mr. Coop asked the other day. "I routinely take them off because I don't want to get involved in arguments," I replied meekly. Mr. Coop, who is from San Jose, Calif., says he will travel about 160,000 miles this year. "If I have enough time, I will decline to take my shoes off, just to see what's going to happen on the other side," he says.
He travels in shoes that he knows will not set off the metal detector. Nonetheless, in the last few months, he has been ordered to undergo more invasive secondary screening every time he passes through a checkpoint because he declines to remove his shoes.
The rule as posted on the agency's Web site (www.tsa.gov) is this (bold-faced capital letters are courtesy of the agency):
"You are NOT REQUIRED to remove your shoes before you enter the walk-through metal detector. However, TSA screeners may encourage you to remove them before entering the metal detector as many types of footwear will require additional screening even if the metal detector DOES NOT alarm."
Mr. Coop said, "The shoes I wear are loafers with no steel shanks that never set off the magnetometer. This was fine until recently. Now, without fail, every time I've declined to take them off, I've had to go to secondary screening."
He routinely questions the agency's on-site supervisors and says that while most are cordial, he has yet to get a sensible answer. "One said, 'Well, if you won't take your shoes off, that means we're looking for other things about you,' " Mr. Coop said.
The interpretation, as Mr. Coop sees it, is that any degree of defiance elicits a punitive response. He says he will be happy to follow any rule that is clearly spelled out, as any sensible security procedure should be.
"I'm not trying to stir up any trouble with these guys," he said. "I don't want to end up on some no-fly watch list. But I'm an information-security consultant. Most of my work is in homeland defense. I commute on a pretty regular basis between the West Coast and Washington. Most of the folks I deal with are Department of Defense. We also deal with the Homeland Security folks.
"I've been on enough military bases in the last three years I have no expectation for privacy, but I would really like to see these guys be consistent with their policies."
Incidentally, frequent travelers say that most screeners are polite. The agency says it receives relatively few complaints about screeners. On its Web site, the agency says: "Please be assured that T.S.A. puts a high priority on customer service and we have procedures in place to address all concerns." The agency's customer service hotline is 866-289-9673. Online comments can be sent to [email protected].
Next, let's hear from Gary Stevens, a businessman who travels frequently and who also commutes among homes in Connecticut, Florida and Washington State. He had a problem last week at security at the airport in White Plains, where he was about to board a US Airways flight to Florida with a connection through Philadelphia.
In his carry-on bag were two bottles of a favorite commercial carpet cleaner that he was bringing back after "my wife called and said the dog left some spots on the rug," he said. The carpet cleaner was flagged during a secondary inspection. The screener said the carpet cleaner was contraband, and then continued rummaging through his small carry-on bag.
"I said if it's that big a deal, just keep it," he said. "But then the screener gets really officious with me. He's taking everything out and looking at it, and then they're calling my flight, which inexplicably they call 30 minutes early. I kept saying, 'Look, I got to get going.' I look toward the gate."
"The screener says: 'You cannot look away from me. You have to have your eyes on me at all times,' " Mr. Stevens said. "Every time I would turn, this guy would stop and say, 'Do not look away!' I said, 'O.K., I'm sorry. Please just get me out of here.' "
That only brought over reinforcements. "Then a big fat guy who was sitting there eating comes over and says, 'If he does that again, we're going to throw him out of here.' " "Every time I tried to reason with them they got nastier and nastier," until a supervisor came over and told the two screeners to allow him to proceed, Mr. Stevens said. He made his flight. But Mr. Stevens, a former military reservist, had two words on his mind when he took his seat in the plane: boot camp.
Here's Ann's post: Just deal with it. The gist of what Ann said was that no matter how badly the screeners treat you, suck it up and well, "just deal with it". Further summarizing Ann, she basically says that you need to be prepared to deal with the inconveniences and hassles for the sake of security. You should know what the rules are and you should be nice to the screeners. The screeners are just trying to do their jobs, and very important jobs at that. Hopefully I've captured the gist of what Ann said (she and I traded emails all day and she promised to link to this, so if I'm off base, I'm sure she'll let me know).
Ann is very smart. She is a lawyer, she is a law professor. Therefore, I did not enter into an arguement with her lightly. In my experience, arguing with lawyers is not something you can expect to win. Victory in this case would be at best a draw.
Here is my response:
I travel quite a bit, and some of the screeners are professional and take their jobs seriously. The majority are sloppy, unprofessional and could easily pass for a concentration camp guard. The do not know their own rules and enforce them so
hap-hazardly that it is a wonder anyone makes it through the process with their carry-on and dignity intact.
I am in the military. I was assigned to the Pentagon on September 11th. I appreciate good security and understand the need for it. What we have now is "Chicken Soup for the Airplane Travelers Soul". Platitudes and window dressing that make people feel safe that add very little real security.
As far as being treated with dignity, the lines going through airport screening more closely resemble the lines to the box cars on the way to concentration camps than free peoples choosing to travel. If you think about it, it is creepy how alike it is. Take off your shoes and belt, put your valuables in this container...this way to Treblinka...
Mr. Stevens was treated very badly. There is NO RULE that says you must keep eye contact with the screener in secondary screening. I checked the TSA website to confirm, here's the link RULES . Out of curiosity I also checked to see if the carpet cleaner was prohibited. I checked both the TSA website and the FAA website.(TSA, FAA) Three conditions could have made it prohibited: 1) if it contained chlorine, 2) if it was flammable, and 3) if it was in an aerosol can. Mr. Stevens says in the article they were bottles, so no aerosol cans. He also says it is carpet cleaner, if it has chlorine in it, then it is probably going to ruin the carpet. I doubt that it had chlorine in it. I also doubt that it was flammable, especially since he mentioned that it was for pet stains. Carpet cleaners for people with pets are typically non-toxic (and therefore usually not flammable). Strike three for TSA.
So in the case cited the screener does not know (or understand or care) the rules and also is not able to distinguish what is prohibited from what is not. By demanding that Mr. Stevens keep eye contact with him, he was just being a bully
and abusing the authority WE, as taxpayers, gave him. So after demanding compliance above and beyond the rules and treating Mr. Stevens like a criminal (don't we have constitutional garauntees against that sort of thing?), somehow we are supposed to blame Mr. Stevens for not sheepishly complying with the screener's Gestapo tactics. I think not.
As freedom loving Americans we should demand useful and effective security measures to ensure as safe as possilbe air travel, but handing over our basic human rights and dignity just to get on a airplane is rediculous. Behaving like sheep and submitting to nameless faceless government authorities in the name of "security" is wrong. We as Americans know better, we should not be putting up with this nonsense.
I think I've made some solid points, but I've learned over the years that when I argue with a lawyer and feel like I'm winning, then I'm missing something and I'm about to get it right between the eyes! At any rate, I still disagree with your points, but I sure enjoy the debate.
I really do log somewhere between 20,000 and 40,000 air miles a year. I've seen the inside of many airports here in the U.S. and abroad. What we call security is little more than organized passenger harassment. If we really want to beef up security for airline travel and prevent any further 9/11 type highjackings we should put armed air marshalls on every flight.
We should xray ALL luggage. I mean seriously, just because I tell the check-in counter, "yes, I packed it myself" and "no, there are no prohibited items or bombs in my luggage" doesn't make anyone safer. Wouldn't it be better to xray them all and have bomb sniffing dogs and bomb detecting equipment check them? I truly don't believe that a terrorist will tell the nice person at the check-in counter, "why yes, I do have some prohibited items in there. When Abdul packed it for me, he said the bombs in there would launch me straight to Allah". Get real.
And what about Cargo? There is virtually NO security to speak of. No screening, no xrays, nothing, nada, zip. If the manifest says computer parts then that's what must be in there, right? Uh huh, sure.
Don't even get me started on profiling... did you know that according to TSA rules muslims are not required to remove their headress. I have a security clearance and work for the U.S. government and I have to remove my shoes, my belt, my coat, and my watch, take out my laptop and have my ID ready. We are at WAR with Fundamentalist Islamic Terrorists and they don't even have to take off their head coverings. This goes beyond stupid.
We waste enormous resources on screening equipment and screening staff to harass predominantly innocent travelers and there's no money left to implement REAL security measures. I hope the new head of Homeland Security fixes this...
UPDATE: Well, Ann did link me, but she says I have a negative view on it (Mrs. Hamilton's Pamphlets agrees with Ann by the way, oh well). I think I am pretty negative on the whole screening process, but it comes from my own personal experience, so I think it's valid. CNN has picked up on the story too (not MY story, but the Screeners Story): Airport patdowns too intrusive? Maybe this will get some traction and we'll see some positive changes...